Command Center

Arby’s Store Technology from Retail Data Systems

NCR Command Center

Manage multi-site IT operations from a single screen

NCR Aloha Command Center is a remote monitoring and diagnostic tool that provides you with unprecedented control over IT operations. Use Aloha Command Center to acquire real-time updates on the status of hardware and software at all of your restaurant locations. This powerful hosted application enables you to troubleshoot and solve issues rapidly, before they impact site operations and the customer experience. Benefits include:

Instant visibility into system performance

Use Aloha Command Center to monitor all site systems in real-time. Receive automated alerts when issues do occur, enabling you to take immediate action.

Rapid resolution of technology issues

Aloha Command Center provides powerful support features, allowing remote technology teams to diagnose and solve problems without taking over site servers and terminals. As a result, your restaurant staff can continue providing exceptional, uninterrupted service to your customers.

Protection of confidential data

Guest and system data are protected with leading security protocols. Maintain your brand reputation by safeguarding confidential data from unauthorized access and exposure.

System design strengthens security

Aloha Command Center protects your technology operations with multi-factor user authentication, security alerts and audits, and encrypted, outbound-only communications. In addition, automatic security updates ensure that your systems are always protected against the latest threats.

Strengthened user accountability

Aloha Command Center provides leading identity and access management, with RSA SecurID devices that identify users and provide a one-time logon code; individual accounts, which tailor system and data access to user roles; and audit reports, which identify any actions taken by individual users.

Ongoing updates enhance functionality

Aloha Command Center updates security and functionality automatically, synchronizing changes at each site. Ongoing updates give you access to the latest features and reduce the strain on technology staff.

Rapid ROI from hosted support

You’ll reap a high ROI from Aloha Command Center by minimizing technology issues, preventing operational disruptions, and thwarting security breaches, which can result in costly reputational damage and high fines.

Key Features:

  • Hosted application with real-time monitoring of remote, multi-site server and terminal operations
  • Security protocols include multi-factor user authentication (using RSA SecurID devices), centralized user management, security alerts and audits, and outbound, encrypted communications
  • Audit reports detail all actions taken at a site and which user initiated them
  • Grant users only the access they require to perform their jobs and remove former users instantly to maintain system security
  • Automatic security and feature updates keep system functioning at an optimum level
  • Can be configured for firewall-friendly ports

What RDS Customers Say

  • Any time we call RDS we get an answer right away. If the stores are having an issue it is corrected very quickly, usually within minutes…. sometimes it is hard with other vendors, to even get an answer, let alone a timely one.

    Carter MillerPartner with Bentley-Miller Arby’s 22 Store Franchise Group - Nebraska

  • RDS works hand in hand with our back office system and I can't imagine not having RDS for our cash registers. For Instance, if we lose internet connection, we can still process credit cards off-line so it doesn't affect sales and customer service. Any time there is a problem that we need to communicate right away, we are able to use after -hours support by calling. We always get a response right away.

    Helen Daigle Owner with Daigle Arby’s Franchise Group - Louisiana

  • My team at Arby's CNN center recently had the privilege of working with two outstanding POS system installers/trainers from the RDS office in Iowa. Both Greg Becker and Jamie Walker were true professionals and accomplished the job in a timely fashion and to our satisfaction. They were both outstanding and very helpful in bringing the team up to speed on the new system even after the initial install. These days it is hard to find people who truly stand behind their product after the initial sale is completed. I without any reservations, recommend them to any entity looking forward to upgrading their system.

    Vijay BhandariOwner of Arby’s CNN Center - Georgia

  • Retail Data Systems, in conjunction with RTI, provide reports which are easily accessible from my remote computer and smart phone, even when on vacation, to help monitor unit operations. RDS is always prompt to respond to service and support issues. I am unaware of anyone else who works with a lot of Arby’s units staying up to date on the routine changes in the way RDS does. I don’t know of any other Company providing the caliber of service we obtain from them. I would highly recommend them to others for this reason. I feel fortunate we started using RDS 30 years ago and haven’t had any reason to look elsewhere.

    Jim Votaw President of Central Iowa Restaurants, Inc. - Iowa




Follow Our Blog

Keep up on our always evolving product features and technology. Enter your e-mail and subscribe to our blog.

About RDS

With 65 years in the industry, RDS is the leading provider for POS Hardware and Software solutions in North America. Our track record for innovation and success has created strong partnerships with top manufacturers. As a Premier Partner with NCR, we are able to offer unmatched pricing on solutions.

Follow Us


Retail Data Systems is a registered ISO of Wells Fargo Bank, N.A., Walnut Creek, CA.
Data Systems Inc. is a Registered Agent of Citizens Bank, N.A., Providence RI.